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Shipping & Return

SHIPPING

We do not cover any potential customs duties that may fall due for payment.

Shipping time:

USA: 6-13 Days
France: 7-14 Days
Netherlands: 7-14 Days
Italy: 7-14 Days
United Kingdom: 7-15 Days
Russia: 7-15 Days
Switzerland: 7-15 Days
Austria: 7-15 Days
Canada: 7-16 Days
Spain: 7-16 Days
Poland: 8-15 Days
Germany: 8-17 Days
Belgium: 8-18 Days
Australia: 10-18 Days
Ukraine: 12-22 Days
Belarus: 20-35 Days
Kosovo: 20-40 Days

Your country isn't listed? Just tell us via Facebook Messenger where you want it delivered & we'll let you know how long it takes!

 

RETURNS
(Contact us before filling out about the issue)


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Any product that you customized; e.g. Mix & Match Short Parka where you choose your favored jacket, lining & collar.  However, we do offer an exchange of single items (but no complete returns)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.
If you want to send back an item, please read further below


There are certain situations where only partial refunds or exchanges are granted: 
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
*EXCHANGE ONLY:  Mix & Match products; e.g. You customized / Mixed & Matched one Parka/Bomberjacket, then we unfortunately can't offer a refund, since you customized the item to your needs/wants.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@onlyours.de.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange the same item to another color, send us an email at help@onlyours.de with the shipping tracking number and send the product to:

ONLYOURS.DE
Florentina Hysenaj
Barmbeker Str. 81
22303 Hamburg, Germany


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product with a shipping tracking number to:

ONLYOURS.DE
Florentina Hysenaj
Barmbeker Str. 81
22303 Hamburg, Germany

& inform us about the return via E-Mail at help@onlyours.de right away after you send it.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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